Personal data
Privacy Policy
Last updated: 20 October 2026 · Български
1. Who we are
The data controller is Zet Hash Design OOD (UIC 207107081), trading as EPC Roadside Assistance. For any questions about your personal data, call us on +359 877 360 333.
2. What data we collect
- When you call us — your phone number and what you tell us: your location, your vehicle and the problem.
- When you book online — name, email, phone number, pick-up and drop-off addresses, vehicle make and model, and any notes you leave.
The website itself does not use its own cookies, visitor analytics or advertising.
3. Why we process it
- To provide the service you requested — towing, roadside assistance or transport (performance of a contract, Art. 6(1)(b) GDPR).
- To meet our legal obligations, such as accounting and tax (Art. 6(1)(c) GDPR).
4. Who else receives it
We do not sell your data or share it for advertising. We use these providers:
- Cal.com, Inc. (USA) — our online booking system. Booking form details are entered directly into it. Transfers outside the EU rely on the safeguards required by the GDPR. More: cal.com/privacy.
- Google — the embedded map (Google Maps) and the calendar where we record bookings.
- Our website hosting provider — its servers log technical data such as IP addresses for security.
5. How long we keep it
We keep call and booking data for as long as needed to provide the service, and where it forms part of accounting records, for the period required by law. After that we delete it.
6. Third-party cookies
The embedded Google map and the Cal.com booking calendar may set their own cookies when they load. These are controlled by those companies under their own policies.
7. Your rights
You have the right to access, correct or delete your data, to restrict or object to its processing, and to receive it in a portable format. To do so, call us on +359 877 360 333.
If you believe your rights have been infringed, you can complain to the Bulgarian Commission for Personal Data Protection — www.cpdp.bg.
8. Changes
We may update this policy. The current version is always on this page, with the date of the last change.